SHIPPING & DELIVERY

We ship all orders within 1-2 business days. Sometimes our superhumans are able to ship your order on the same day! Once shipped, your order is delivered within 3-5 business days. Delivery times could be longer for remote locations.

If you want to cancel the order that has not been shipped yet, please email us at info@skinbae.in or WhatsApp us on +91 63034 82825. In this case, we will cancel the order and issue a refund within 24 to 48 hours.

Shipping is FREE for all prepaid orders above Rs 999.

CANCELLATION, EXCHANGE & REFUND POLICY

CANCELLATION POLICY

If you want to cancel the order or the item(s) that have not been shipped yet, please email us within 12 hours of placing the order at info@skinbae.in or WhatsApp us at +91 63034 82825. In this case, we will cancel the order and issue a refund within 24 to 48 hours.

REPLACEMENT, EXCHANGE RETURN POLICY

An exchange can be initiated in the rare case of a damaged or an incorrect product being delivered. Please get in touch with us at info@skinbae.in or WhatsApp us at +91 63034 82825 within 24 hours of receiving the order. In the email, please send us your order ID information along with an unpacking video and images that clearly demonstrate the damaged/incorrect product that is being sought to be returned. In case of a genuine request, we will have the product(s) picked and send you the replacement as soon as we receive it back. Please note that the product has to be returned along with the original packaging including, price tags, labels, freebies, if any. 

Returns are not accepted on products.

In case of COD orders, the shipping + COD charges are non-refundable.

*Please note, refunds will not be initiated in the rare case of the product being damaged in transit.